An alarm system does not false alarm without a cause. A false alarm occurs when a break-in has not occurred in your home but your alarm has activated. A possible cause of a false alarm may be from one of the following and we advise that when you leave your home you use this as a check list to ensure false alarms do not occur.
An alarm system does not false alarm without a cause. If a false alarm occurs when an intruder has not entered your home a possible cause of that false alarm may be from the following. We advise that when you leave your home use this as a check list to ensure false alarms do not occur.
An alarm system does not false alarm without a cause. A false alarm occurs when an intruder has not entered your home and a possible cause of a false alarm may be from the following. We advise that when you leave your home use this as a check list to ensure false alarms do not occur.
Answer: Your alarm system has a backup battery and will still operate as normal. The monitoring station will be aware that there has been a mains failure and will do an area check to establish if the power is out in your district. If yours is an isolated case they will contact NAS Security's patrol service or your designated response person to see why there is a power failure. If the power is out for a duration the monitoring station will notify the response person that the battery is low.
The battery power is low and so will not have sufficient capacity if a power outage occurs. Please contact our office to organise for a replacement battery to be installed. It is worth checking that power to the alarm has not been turned off at the plug or pulled out. Also check the switch in the meter box which may have turned itself off because of a power surge or an electrical fault. Push the lever down to turn it back on and contact your electrician to establish the casue if it continues to occur. The battery in the alarm system should be replaced every two years to ensure it has sufficient capacity to cope with power outages.
To ensure that the response is cancelled phone the monitoring control room on 9754 0000. Have yourr identification password to give to the operator so that they can identify you. In the case of an emergence alarm you will be phoned by the monitoring station and you must quote your identification password to call off a response.
Please send a letter or email to notify us of the changes.
Please phone our staff immediately on 9754 3000 / 9754 3200 or our out of hours number 0400 884499 for assistance. A service call may be needed to rectify the problem.
The alarm system will display not ready when doors or windows with detection devices installed have not been shut or closed or there is someone or something moving around inside the house.
The most common cause of an alarm system failing to communicate is from a telephone line fault or the telephone socket has been disconnected at the wall. If your alarm system has stopped communicating our office will be advised of it and we will contact you. After checking to ensure the telephone socket is plugged in you may require a service call to rectify the problem.
Your alarm system sits and waits for you to turn it on. Once it is turned on the detection devices will activate if there is a violation. It will report through your telephone line tot he monitoring station which detection device picked up the violation. It only takes seconds for the monitoring station to recieve the violation and act on the report. The monitoring station will immediately contact NAS Security's patrol service to respond, or you designated response person. Until you alarm system is turned off the siren will continue to sound for five minutes and if the alarm system is not turned off the blue strobe light will continue to flash. To reset the alarm enter your code to turn it off. If there was not a security breach remember to find the cause of the violation that set your alarm off.
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