FAQ

Question: Why is my alarm system false alarming? I have Passive Infra-red (PIR) Detectors.

Passive Infra-Red (PIR) Detectors

An alarm system does not false alarm without a cause. A false alarm occurs when a break-in has not occurred in your home but your alarm has activated. A possible cause of a false alarm may be from one of the following and we advise that when you leave your home you use this as a check list to ensure false alarms do not occur.

All pets are outside and cannot enter your home.
All doors and windows and closed as curtain movement will activate the alarm system.
Rodents will activate the alarm system if they run across the floor or along a cupboard.
Moths, spiders and other insects will activate the alarm system and we suggest you spray fly spray before leaving. If you intend to go away a light spray of Baygon for example will help with spiders building nests around the detectors.
Ants can also be a problem and we have had a few cases, but mainly on outside control panels where ants have built a nest in the control box and have caused havoc with the alarm system. It is suggested you check the outside of the alarm box occasionally for any sign of insects.

If a heating device is installed in close proximity to a detector it may cause it to activate.

Question: Why is my alarm system false alarming? I have Dual Technology Detectors.

Dual Technology Detectors

An alarm system does not false alarm without a cause. If a false alarm occurs when an intruder has not entered your home a possible cause of that false alarm may be from the following. We advise that when you leave your home use this as a check list to ensure false alarms do not occur.

All pets are outside and cannot enter your home.

Rodents will activate the alarm system if they run along or sit for awhile on a cupboard. The closer a rodent is to a detector the bigger it looks to the detector and it may produce enough heat to activate the system.

Moths, spiders and other insects will activate the system if they sit on the detector for a duration of time. They often do because they are attracted to the light on the detector and the heat produce by the detector. A moth for example sitting on the detector will look very big and after awhile will build up enough body heat and set the alarm off. We suggest you spray fly spray before leaving your home. If you intend to go away a light spray of Baygon for example will help stop spiders building nests around the detectors.

Ants can also be a problem and we have had a few cases, but mainly on outside control panels where ants have built a nest in the control box and have caused havoc with the alarm system. It is suggested you check the outside of the alarm box occasionally for any sign of insects.

If a heating device is installed in close proximity to a detector it may cause it to false alarm.

Question: Why is my alarm system false alarming? I have Pet Immune Detectors.

Pet Immune Detectors

An alarm system does not false alarm without a cause. A false alarm occurs when an intruder has not entered your home and a possible cause of a false alarm may be from the following. We advise that when you leave your home use this as a check list to ensure false alarms do not occur.

Pets can run freely in your home with pet immune detectors as long as they stay on the floor. If they jump up on to a table to walk up stairs for example they will set the alarm system off as the closer they come to the detectors the bigger they appear to the detector.

Rodents will activate the alarm system if they run along or sit for awhile on a cupboard. The closer a rodent is to a detector the bigger it looks to the detector and it may produce enough heat to activate the system.

Moths, spiders and other insects will activate the system if they sit on the detector for a duration of time. They often do because they are attracted to the light on the detector and the heat produce by the detector. A moth for example sitting on the detector will look very big and after awhile will build up enough body heat and set the alarm off. We suggest you spray fly spray before leaving your home. If you intend to go away a light spray of Baygon for example will help with spiders building nests around the detectors.

Ants can also be a problem and we have had a few cases, but mainly on outside control panels where ants have built a nest in the control box and have caused havoc with the alarm system. It is suggested you check the outside of the alarm box occasionally for any sign of insects.

If a heating device is installed in close proximity to a detector it may cause it to activate

Question: What happens when my power goes off? Will my alarm still work?

Answer: Your alarm system has a backup battery and will still operate as normal. The monitoring station will be aware that there has been a mains failure and will do an area check to establish if the power is out in your district. If yours is an isolated case they will contact NAS Security's patrol service or your designated response person to see why there is a power failure. If the power is out for a duration the monitoring station will notify the response person that the battery is low.

Question: The monitoring station has notified me that the battery power is low. What should I do?

The battery power is low and so will not have sufficient capacity if a power outage occurs. Please contact our office to organise for a replacement battery to be installed. It is worth checking that power to the alarm has not been turned off at the plug or pulled out. Also check the switch in the meter box which may have turned itself off because of a power surge or an electrical fault. Push the lever down to turn it back on and contact your electrician to establish the casue if it continues to occur. The battery in the alarm system should be replaced every two years to ensure it has sufficient capacity to cope with power outages.

Question: I set my alarm off accidentally and quickly put in my code and turned it off. Do I need to do anything else?

To ensure that the response is cancelled phone your monitoring control room. Have your identification password to give to the operator so that they can identify you. In the case of an emergence alarm you will be phoned by the monitoring station and you must quote your identification password to call off a response.

Question: How do I change the people listed on my key holder list?

Please send a letter or email to notify us of the changes.

Question: What should I do if my system appears to be not functioning correctly?

Please phone our staff immediately on 9754 3000 / 9754 3200 assistance. A service call may be needed to rectify the problem.

Question: Why does my alarm system display, NOT READY?

The alarm system will display not ready when doors or windows with detection devices installed have not been shut or closed or there is someone or something moving around inside the house.

Question: Why has my alarm stopped communicating?

The most common cause of an alarm system failing to communicate is from a telephone line fault or the telephone socket has been disconnected at the wall. If your alarm system has stopped communicating our office will be advised of it and we will contact you. After checking to ensure the telephone socket is plugged in you may require a service call to rectify the problem.

Question: How does my alarm system work?

Your alarm system sits and waits for you to turn it on. Once it is turned on the detection devices will activate if there is a violation. It will report through your telephone line to the monitoring station which detection device picked up the violation. It only takes seconds for the monitoring station to recieve the violation and act on the report. The monitoring station will immediately contact NAS Security's patrol service to respond, or your designated response person(s). Until you alarm system is turned off the siren will continue to sound for five minutes and if the alarm system is not turned off the blue strobe light will continue to flash. To reset the alarm enter your code to turn it off. If there was not a security breach remember to find the cause of the violation that set your alarm off.

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